privacy policy

Privacy Policy for TotalFresh

Effective Date: 01 -12-2024

Welcome to TotalFresh! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our app, website, or services.


1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely by third-party payment gateways)

b. Non-Personal Information

  • Device information (e.g., model, operating system, browser type)
  • IP address
  • Location data (if you allow location access)
  • Usage data (e.g., app features accessed, order history, preferences)

2. How We Use Your Information

We use the collected information for:

  • Order Processing: To confirm, prepare, and deliver your orders.
  • Personalization: To provide customized recommendations and offers.
  • Customer Support: To address your queries, feedback, or complaints.
  • Marketing: To send promotions, special deals, and updates (you can opt out anytime).
  • Improvement: To analyze usage and enhance our services, app functionality, and user experience.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Delivery Partners: To ensure accurate and timely deliveries.
  • Payment Processors: For secure payment transactions.
  • Service Providers: For technical support, analytics, or other business functions.
  • Legal Authorities: When required by law or to protect our rights and interests.

4. Data Security

We take the protection of your data seriously. Measures include:

  • Secure servers and encryption protocols.
  • Restricted access to personal information.
  • Regular monitoring of our systems to prevent unauthorized access.

While we strive to safeguard your data, no system is completely secure. Please use our services responsibly.


5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website and app functionality.
  • Understand user behavior.
  • Offer personalized content and ads.

You can manage cookie preferences through your browser or device settings.


6. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.


7. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Update or correct inaccuracies in your data.
  • Request deletion of your personal data (subject to legal obligations).
  • Opt out of marketing communications.

To exercise these rights, contact us at : thetotalfresh@gmail.com


8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have collected information from a minor, contact us immediately.


9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via email or app updates. Continued use of our services indicates your acceptance of the revised policy.


10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us:

TotalFresh
Email: thetotalfresh@gmail.com
Phone: +916262959526
Address: HalfBrain Building, Gt Road, Mangalagiri,Guntur, Andhra Pradesh,522503.


Thank you for trusting TotalFresh. Your privacy matters to us!